SnapItAgent Privacy Policy

1. Introduction

Welcome to SnapItAgent. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent creation, management, and deployment services.

We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

Personal Information

• Name and email address (when you create an account)
• Google account information (if you sign in with Google)
• Billing information (for paid subscriptions)
• Communication preferences

Usage Information

• Service usage patterns and analytics
• Device information and IP address
• Browser type and operating system
• Page views and interaction data

Service-Specific Data

Depending on the features you use, we may collect additional data specific to our services, such as AI agent creation, management, and deployment services data.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and billing
• Send important service communications
• Improve our services and user experience
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services (like Stripe for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In connection with a merger or acquisition
• Consent: With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure (AWS)

6. Data Retention

We retain your information for specific periods based on the type of data:

• Conversation data: Retained for 90 days, then automatically deleted.
• Account data: Retained while your account is active and for 30 days after account deletion.
• Usage and analytics data: Retained for 12 months for service improvement and billing purposes.
• Billing and transaction records: Retained for 12 months as required for accounting and legal obligations.
• Support communications: Retained for 12 months after resolution.

You can request early deletion of your data at any time by contacting support@snapitagent.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information

To exercise these rights, please contact us at support@snapitagent.com.

Automated Decision-Making (GDPR Art. 22)

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Our AI agents provide information and assistance but do not make legally binding decisions about you. If you believe an automated decision has significantly affected you, you have the right to:

• Obtain human intervention in the decision-making process
• Express your point of view regarding the automated decision
• Contest the decision

To exercise these rights, contact us at support@snapitagent.com.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.

9. Third-Party Services & AI Providers

Our service integrates with third-party services including:

• Google OAuth: For authentication
• Stripe: For payment processing
• AWS: For hosting and infrastructure

These services have their own privacy policies, which we encourage you to review.

10. AI Data Processing

SnapIT Agent uses third-party AI models to power chatbot responses. When you or your customers interact with an AI agent, the conversation content is sent to one of the following AI providers for processing:

• Google Gemini (Google LLC) — Google Privacy Policy
• DeepSeek (DeepSeek AI) — DeepSeek Privacy Policy
• OpenAI GPT (OpenAI, Inc.) — OpenAI Privacy Policy

The AI model used depends on your subscription plan and agent configuration.

Important Disclosures

• Your conversation data is NOT used to train AI models.
• Conversation data is retained for 90 days, then automatically deleted.
• AI providers process data solely for the purpose of generating responses and are subject to their respective data handling policies.
• You can request deletion of your conversation data at any time by contacting support@snapitagent.com.
• We do not sell conversation data to any third party.
• You are responsible for not including sensitive personal information (SSNs, medical records, financial account numbers) in chatbot conversations.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.